Agents.Chat

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Overview

Solution was self-hosted. Secure, updated and available. Not open to outside. Production and qualification infrastructure was deployed. Datas were backed. Usage was regulated through a signed chart.

Pros

  • Solution is free
  • Solution is open-source
  • Datas are hosted internally
  • No connection was available outside the corporate network

Need

With Hybrid workspace we needed to have a reliable solution to know who is available, online and reachable. The solution shouldn’t be intrusive or used as a presence control system. Self-hosting without any outside connectivity was mandatory.

Cons

  • Backups & updates are in charge of the IT team
  • Users have high expectations

Results

  • 1 server providing chat solution to all user
  • Infrastructure of production and qualification
  • Internal access only
  • Solution can be shutdown by end user
  • Communication is more efficient

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